Return Eligibility and Timeframe
Customers may generally request a return for eligible products within 30 days of receiving their order.
Products should be returned in their original condition, with no unnecessary use, damage, or alteration.
Requirements for Returns
To help us process your request, please ensure that the returned product:
- Is in a suitable condition for inspection
- Has not been damaged through improper handling
- Includes its original components and accessories, where applicable
- Includes the original packaging when reasonably available
- Can be identified using the relevant order information
Certain products may have additional return requirements.
Products With Special Restrictions
Some products may be excluded from standard returns. These may include customized items, final-sale products, certain personal-care or hygiene products, and other goods subject to specific restrictions.
Any applicable restrictions will be communicated where required.
Submitting a Return Request
Please contact us before sending a product back.
Include your order details, the item you wish to return, and the reason for your request. We will review the information and provide the next steps when the return is eligible.
Unauthorized or incorrectly addressed returns may experience processing delays.
Return Shipping Arrangements
For returns resulting from a change of mind or an incorrect selection, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.
If the product arrives defective, damaged, or different from what was ordered, an appropriate return or replacement arrangement may be provided.
Refund Approval
Returned items may be inspected after arrival. Refund eligibility will be determined according to the product's condition and the applicable return requirements.
Approved refunds are generally issued through the original payment method. The time required for the funds to appear may depend on the payment provider or financial institution.
Incorrect, Defective, or Damaged Items
If you receive an incorrect, defective, or damaged product, please report the issue as soon as reasonably possible.
To help us understand what happened, we may request photographs, order details, or other relevant information.
Product Exchanges
Exchanges may be considered for eligible products, subject to availability and the circumstances of the request.
If a suitable replacement is unavailable, an alternative resolution may be offered.
Rights Provided by Law
This policy operates alongside applicable consumer protection laws. Any mandatory rights or remedies provided by law remain unaffected.