Order Preparation and Handling
Orders are generally prepared after payment confirmation.
The time required to prepare an order may vary according to product availability, order volume, warehouse operations, holidays, and other circumstances.
Delivery Timeframes
Delivery estimates are provided to help customers plan for their orders.
Actual arrival dates may differ from estimates because of the destination, selected delivery method, carrier operations, weather conditions, customs procedures, or other external factors.
Unless expressly stated otherwise, delivery dates are estimates rather than guarantees.
Available Delivery Methods
Shipping options may vary depending on the delivery address, product characteristics, package size, and carrier services.
The available methods for your order will generally be presented during checkout.
Shipping Fees
Shipping charges may be determined by the destination, selected service, package weight or dimensions, order value, and applicable promotions.
Any applicable shipping fees should be displayed before the order is finalized.
Shipment Tracking
Tracking details may be provided after an order has been dispatched when the selected shipping service supports tracking.
Please allow time for the carrier's system to register the shipment and display tracking updates.
Address Verification
Please review your shipping address carefully before completing your purchase.
An incomplete or incorrect address may lead to failed delivery, delays, or additional shipping costs.
Circumstances Affecting Delivery
Delivery schedules may be affected by events such as:
- Extreme weather
- Carrier service interruptions
- High seasonal demand
- Public holidays
- Customs inspections
- Transportation disruptions
- Incorrect address details
- Other circumstances outside reasonable control
Damaged Shipments
If your package arrives visibly damaged, retain the packaging and contact us promptly.
We may request photographs and order information to help assess the damage and determine an appropriate solution.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery period, review the tracking information for the latest updates.
Where necessary, additional investigation with the shipping carrier may be required.
International Deliveries
International orders may incur import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise specified, these charges are generally the responsibility of the recipient.
Undeliverable Packages
Packages may be returned when delivery is unsuccessful, the address is incorrect, or the shipment is refused.
Additional shipping or handling charges may apply. Refund eligibility will depend on the circumstances and applicable policies.